Our broadband speeds explained
We comprehend your significance of rate, which is the reason why we try to deliver ultrafast speeds it is possible to count on. We’ve assembled most of the facts, numbers and FAQs to back our claims up in order to see just what you’re getting.
Our approximated broadband rates
In order to make our broadband speeds magnificent, we’ve set them call at a table that is handy. These approximated rates connect with all new clients whom purchase our broadband services, and also to current clients whom change their broadband services.
Down Load Rates
Upload Speeds
* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or the mid-point between your quickest and slowest rates for every package at top times (8-10pm), every month. This really is on the basis of the Advertising guidelines Authority’s (ASA) guidance.
** The expected rate range is the conventional down load and upload rate that you may expect at top times (8-10pm, Monday-Sunday). This can be in line with Ofcom’s guidance.
Our advertised speeds
The advertised download and upload speeds for the broadband packages are normal rates, determined by firmly taking the mid-point their website between your quickest and slowest rates for every single package at top times (8-10pm). We’ve done this on the basis of the Advertising guidelines Authority’s (ASA) guidance.
Since these are normal rates, they’re maybe not guaranteed in full.
Ordinarily available rate range
The speed that isвЂnormally available’ could be the down load and upload rate as possible expect your Virgin Media Hub to find top times (8-10pm, Monday-Sunday). This really is in line with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Suggestions, which we’ve finalized around.
The information for our advertised and generally available rates originates from a measurement that is broadband consists of our genuine customers disseminate across our community. Running on SamKnows, we operate an incredible number of tests a to understand how our broadband is performing month.
Items that may impact broadband rates
The speed that is actual experience may be less than projected. Broadband rates can be suffering from things we can’t control – such as the utilization of WiFi, the product you’re utilizing, the wiring in your building therefore the range users on the internet and accessing a website that is particular. Additionally, at top times, high use e.g. during major sports, could potentially cause congestion.
Our minimal download rate guarantee
The specific rate of one’s solution can vary greatly, however for new clients and current clients whom change their broadband services, we currently supply a minimal download rate guarantee to your Virgin Media Hub. This is certainly 50% associated with the speed that is advertised your broadband solution in the date you put your purchase.
Our present advertised rates are placed in the table above. You’ll need certainly to maintain your Hub plugged in and started up for all of us to have speed information as a result. The minimal download rate guarantee will not affect outages.
The proper to end your agreement
If the download speeds to your Virgin Media Hub falls below our minimal download rate guarantee for three consecutive times (constantly or intermittently) and we’re not able to mend the problem within 1 month, you might be in a position to leave your agreement without having to pay a very early disconnection charge. That applies to new clients, or customers that are existing change their broadband services.
Traffic Management
We don’t usage traffic administration, meaning you can easily download and upload just as much as you love without traffic administration slowing you straight down. The exclusion for this is for clients which have consented to a restriction to their broadband usage.
We do have other traffic that is reasonable measures across our system so that you can fulfill our appropriate responsibilities, take care of the integrity and protection of y our sites, provide you with parental settings and supply you utilizing the solutions you’ve asked us to.
To get more information on our traffic administration as well as other traffic that is reasonable measures, please head to virginmedia.com/traffic.
Speed you can easily depend on
Great experiences that are internet go you, but only if your connection is really great. Our cable’s thicker copper core along with quality insulation we can deliver average speeds of 516Mbps on our top commonly available tier, M500.
We possess the network that is entire your house this means we are able to gauge the dependability of one’s connection from starting to end – including your Virgin Media Hub.
Have a look at our table that is handy below observe how dependable our whole system happens to be.
Time frame
Reliability
Important broadband
Important broadband is present to current clients in receipt of Universal Credit. To learn more, including just how to use
Down Load Rates
Upload Speeds
* The advertised download and upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or the mid-point between your quickest and slowest rates for every single package at top times (8-10pm), every month. It is based on the Advertising guidelines Authority’s (ASA) guidance.
** The expected rate range is the conventional down load and upload rate that one could expect at top times (8-10pm, Monday-Sunday). It is in accordance with Ofcom’s guidance.